Delivery & Returns
Delivery
We aim to despatch all orders promptly; you should receive your order within 5 working days. If for any reason your parcel does not arrive within 10 working days please contact us.
Returns
The Tabletop Cooking Company (UK) Limited offers a “No quibble” 14 day returns policy. If when you receive your order it is not as you expected or you change your mind, we would ask you to contact us and advise us that you will be returning the item to us within 14 days of the date you received it, in its original condition with the original packaging. We will issue a full refund for the price you paid for the item within 30 days to the original credit or debit card that was used.
The return costs are not pre-paid. Postage or other return costs will only be reimbursed by us in the case of damaged, faulty or incorrectly supplied goods. We strongly advise that you obtain proof of postage and ask at the Post Office for a signature to be obtained from us on delivery. We cannot compensate you for failure of delivery.
If your order is damaged, we ask that you notify us upon receipt of your item and let us know whether you require a replacement or a refund. Please email us at customerservice@foodfunfriends.com or telephone our Customer Service Team on 0844 801 8610 to tell us about any damage. We will then issue you with a Returns Reference Number. If you are returning an item to us that is faulty and has been used, please remember that to maintain a hygienic environment for our team, we cannot inspect any faulty or returned goods unless they are clean and dry.
Parcels should be sent to the following address once we have been informed of your intention to return goods.
Returns:
The Table Top Cooking Company (UK) Limited
Unit 39, Armstrong Road
Royal Arsenal
London, SE18 6RS
Please include a note of your name, address, email and the reason for your return together with your Returns Reference Number.